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Frequently Asked Questions
Email
How do I set up my email?
What are your mail server settings?
How do I check my email?
How do I check my email using webmail?
When I try to compose an email in webmail I get a red X in the upper left-hand corner, what do I do?
How can I get my email when I am out of town?
I now use a different Internet Service Provider, can I still send/receive email with my Golden West email address?
Can I still use Hotmail/Yahoo/other free web-based email?
Why does my email take a long time to download?
I have a large email in my inbox that I can't download, what do I do?
What are your outgoing email filter rules?
Why can't I send email?
I got an email message saying my email couldn't be delivered, what do I do?
My message to _________ was blocked, why?
Someone tried sending me an email and I didn't receive it, why?
How do I locate an email header?
How do I get an email notification for my voice mail messages?
Do you provide email spam and virus filtering?
How do I log in to my email spam and virus filter?
How do I adjust my spam and virus filter settings?
What is proper email etiquette and how can I avoid my email being trapped by my recipient's spam filter?
What are some ways I can prevent my email address from being added to spam lists?
Dialup Internet Access
What is dialup internet access?
What is included with your dialup internet access?
How do I sign up for your dialup internet access?
I'm having trouble with my connection, where do I go for help?
What can I do if I keep getting disconnected?
Do I need a second phone line for the internet?
Can I still receive phone calls if I'm online?
How can I check my dialup account usage?
What are your local dialup access numbers?
DSL Internet Access
What is DSL internet access?
What is included with your DSL internet access?
How do I sign up for your DSL internet access?
I can't get online, what do I do?
I have the Dell Network Assistant. Will this cause any problems with my Internet connection?
Can I still receive phone calls if I'm online?
Wireless Internet Access
How does your wireless internet access work?
What is included with your wireless internet access?
How do I sign up for your wireless internet access?
My wireless service is not connected, what do I do?
I have the Dell Network Assistant. Will this cause any problems with my Internet connection?
I think there is a problem with my wireless equipment, what do I do?
SecureIT
What is SecureIT?
What is included in the SecureIT software?
How do I sign up for SecureIT?
How do I cancel SecureIT?
I'm having trouble installing SecureIT. What do I do?
Where can I find out more information about SecureIT?
Building Blocks
What is Building Blocks?
How do I sign up for Building Blocks?
How do I cancel Building Blocks?
What payment methods does the Building Blocks Shopping Cart use?
Static IP Addresses
What is a static IP address?
How do I know if I need a Static IP?
How do I get assigned a static IP?
Account Changes
How do I change my password?
How do I add additional services?
How do I put my account on hold?
Billing
How do I change my payment method?
How do I update my billing address and/or phone number?
How can I dispute charges?
How can I check my dialup account usage?
Internet Questions
What is a web browser?
What is a cookie?
How do I clear cookies?
What is a Temporary Internet File?
How do I clear Temporary Internet Files?
What is browser cache?
What is a homepage?
How do I change the page my browser starts up with (homepage)?
What is a webpage?
What is a hyperlink?
What does WWW stand for?
What is HTML?
What is a search engine?
What is a firewall?
Why can't I get any webpages?
Why do I get so many pop-ups?
Service Agreement and Policies
Where can I find your Member Service Agreement and policies?
Domain Hosting
What is domain name hosting?
What is a Domain Name?
What is a Top Level Domain Name?
What is a Third Level Domain?
What is Domain Name Registration?
What extra services can I expect when I register a domain name?
What is a domain name Registrar?
Which Registrar do you recommend?
How can I find out if a domain name has been taken?
How do I register a domain name?
What are the domain contacts?
Somebody else has already registered the domain name I wanted. What can I do?
What extension should I register (.com, .net, .org)?
Do you recommend I register every extension available?
What are the character requirements when registering a domain name?
Why do I have to renew my domain name?
How do I renew my domain name?
I received a notice to renew my domain name, how can I tell if it is valid?
What is DNS and what does it do?
What are your Domain Name Server (DNS) settings?
What is involved in making a domain 'work'?
How do I set up my domain name?
What information do you need to set up my domain name?
How do I make changes to my domain name hosting?
I don't want to use a domain name, can I still have a website on your servers?
What is Registrar Transfer?
How do I transfer my domain name?
What is a Virtual Email address?
How do I sign up for a Virtual Email address?
How do I set up the virtual address in my email software?
What is a WHOIS record?
Who "owns" a registered Domain Name?
What are Domain contacts?
If a domain name does not have a Website, does that mean that it's not being used?
Web Hosting
What is Web (or Website) Hosting?
How do I set up a Website Hosting account?
How much web storage space do I have included with my Internet access account?
How do I purchase additional website storage space?
How do I put my website on your servers?
What is your FTP hostname?
Does Golden West support FrontPage extensions?
What is CGI?
Where do I sign up for CGI access?
What are WebStats?
Where do I sign up for WebStats?
What is a database?
What types of databases do you support?
Where do I sign up for database hosting?
What is Building Blocks?
Can I use a domain name with Building Blocks?
What payment methods does the Building Blocks Shopping Cart use?
How do I sign up for Building Blocks?
What is a Secure Key?
Where do I sign up for a Secure Key?
Where can I find help with building my website?
I want my website to be searchable by search engines, what can I do?
Viruses
What is a Virus, Worm, or Trojan?
What is your process of notifying customers that they have virus?
How did I get a virus?
Golden West Contact Information
How do I contact my local Golden West Office?
I have a question on my bill, who do I contact?
What services do you provide in my area?
Golden West Help Desk Contact Information
How do I contact the Help Desk?
What information should I have ready when I call the Help Desk?
When is the Help Desk open?
What services can the Help Desk troubleshoot with me?
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