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Golden West Internet Newsletter
April 2008 Newsletter
Greetings
Warning! - Protect Your Laptop from Theft
If your laptop is stolen, report it immediately to the local authorities. And if it's a business laptop, be sure to report it to your employer so they're aware of potential data breaches.
Who Is Authorized To Make Changes To Your Account? - (For Golden West Telecommunications subscribers only)
Golden West has implemented new Customer Proprietary Network Information (CPNI) rules in accordance with the Federal Communications Commission order, to protect the privacy of information contained in your account. The new CPNI rules, which are now in effect, allow us to discuss account information only with the person(s) listed on the account. In addition, before we can answer questions or provide information related to the account, we must first be able to verify the person we are talking to is listed on the account.
What Does This Mean To Me? When a customer walks into one of our business offices to discuss their account information, they will be asked for their government-issued photo ID (driver's license, tribal membership card, passport, etc). The valid photo ID must match the name on the account before any information is released. When a customer calls one of our business offices they will be asked questions to confirm they are the account holder or authorized to discuss or make changes to the account before any information is released. Additional questions may be needed to access specific call-detail information as well. Who Can Access or Make Changes to the Account? If your account is listed only in your name, you may want to consider adding another name to the account, if appropriate, i.e. a spouse. If you are a parent or individual that relies on someone else to make account changes, payments, or anything else with Golden West, you will need to have that person's name added to your records as an authorized person for discussing information and making changes to your account. The additional person(s) that you authorize will not be listed in the telephone directory, responsible for payment of this account, or entitled to any of the privileges associated with this account. Golden West is prohibited from providing any information to anyone whose name is not listed on the account. If you would like to allow someone else to have access to your account you may do so by notifying us in writing with the following information: billing name(s), last 4 digits of the Social Security numbers, billing phone number, and the name of the person(s) that you are adding, as well as the last four digits of their Social Security number. These changes cannot be made if your request is not signed. Information and a residential form are also available at www.goldenwest.com/cpni or by dialing 777 from a Golden West phone. Pay Your Bill Online - (For non-Golden West Telecommunications subscribers only) 1. Click 'Make a Payment' under the 'Manage Billing' menu on the right side of the page. 2. Select the checkbox next to the invoice(s) you would like to pay. Click the 'Continue' button. 3. Select the payment type and click the 'Enter Payment' button. 4. Fill in your credit card information and click the 'Review Payment' button. 5. Review the information you have entered. If everything is correct, click the 'Submit Payment' button. (Please wait for the page to display a payment confirmation message.) If you run into any problems paying online, contact our billing department by calling 605-719-3525 or email us at billing@goldenwest.net. Ask The Help Desk - Why Do Sent E-mails Sometimes Take So Long Getting To Recipients? Sites Of The Month - Great Sites To Check Out In April Carrie On Short Tutorial - Adjusting The Cookie Settings On Your Browser In computer terms, a cookie is a very small text file placed on your hard drive by a server when you visit a website. It is essentially your identification card, and its job is to keep track of your preferences and store information such as your e-mail address. Cookies can actually save you time by eliminating the need to re-enter your information every time you make inquiries or purchases at your favorite websites. 1. With Internet Explorer open, click your cursor arrow on the "Tools" button located on the right side of the Internet Explorer Command Bar. Drop down to and select "Internet Options." 2. When the Internet Options window opens, click on the "Privacy" tab. 3. In the "Settings" area, you will see a slider to adjust the cookie settings. Moving the slider up to the highest setting will block all cookies. Moving the slider down to the lowest setting accepts all cookies. The default setting is "Medium" and will accept cookies in some situations. 4. Click the "Apply" button to apply your new settings and then the "OK" button to close the Internet Options window. Adjusting Your Browser's Cookie Settings When Using Firefox 2.0 With Windows XP Home Edition SP2 or Windows Vista Home Premium With Windows XP or Windows Vista open, click your cursor arrow on "Tools" in the menu 1. bar. Drop down to and select "Options." 2. When the Options window appears, select the "Privacy" tab. 3. If you'd like all cookies to be set when visiting websites, check the box next to "Accept cookies from sites." 4. Next, select how long you'd like cookies to be kept on your computer. Choose from "Keep Until: they expire," "Keep until: I close Firefox," or "Keep until: ask me every time." 5. Once you've made your choices, click on the "OK" button to close the Options window. Adjusting Your Browser's Cookie Settings When Using Firefox 2.0 With Mac OS X 10.4.9 1. With Firefox 2 open, click your cursor arrow on "Firefox" in the menu bar. Drop down to and select "Preferences." 2. When the Preferences window appears, select the "Privacy" tab. 3. If you'd like all cookies to be set when visiting websites, check the box next to "Accept cookies from sites." 4. Next, select how long you'd like cookies to be kept on your computer. Choose from "Keep Until: they expire," "Keep until: I close Firefox," or "Keep until: ask me every time." 5. Once you've made your choices, click on the red circle in the upper left corner of the dialog box to close it. Adjusting Your Browser's Cookie Settings When Using Safari 3.1 on Mac OS 10.4.9, Windows XP Home Edition SP2, or Windows Vista Home Premium 1. With Safari 3 open, click your cursor arrow on "Safari" (when using a Mac) or "Edit" (when using Windows) in the menu bar. Drop down to and select "Preferences." 2. When the Preferences window appears, select the "Security" tab. 3. The cookie settings are right below the "Block pop-up windows" check box. (Yes, you can block pop-ups with a single click.) 4. Choose to "Always" accept cookies, "Never" accept cookies, or accept cookies "Only from sites you navigate to." The last option would prevent advertisers on websites that you visit from leaving cookies on your computer. 5. Once you've made your choices, click on the red circle in the upper left corner of the dialog box to close it when using a Mac. If you are using Windows, click on the gray X in the upper right corner of the dialog box to close it. |
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